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AVAYA IP PBX
Avaya is a global leader in enterprise IP PBX communication systems. Avaya IP PBX provides unified communications, contact centres, and related services to leading businesses and organisations around the world. Companies of all sizes depend on Avaya for state of the art IP PBX solutions that improve efficiency, collaboration, customer service and competitiveness.
Analog & Digital Communications are AVAYA Business Partners, with a head office located in Durban, South Africa. The company has been providing services to in the communications sector for 22 years and has developed a reputation for outstanding service. Our philosophy of being a provider of quality products and services, allows for the adoption of the AVAYA IP Office into our portfolio of products and we now have many national clients successfully running AVAYA systems.
Avaya IP Office is a flexible communications solution aimed at small to medium sized businesses up to 390 users. IP Office combines the flexibility of a traditional telephone system with the applications and advantages of an IP Telephony solution. This converged approach allows companies to benefit by reducing costs, increasing productivity and improving customer service.
So what can an Avaya IP PBX like the IP Office do for your business?
You need a communications system as all businesses do so why not start with an IP Office – its revolutionising how businesses communicate so let’s see what it can do for you…
• Reduce Monthly Costs. Now.
IP Office will help you lower the cost of communications, with features like the 64 party conferencing bridge, making cheaper calls over a managed internet service (Voice over IP) and the “all in one” benefits of a converged communications solution.
• Leave the Office. Be accessible.
Using easy and flexible options for call and message forwarding as well as one-number reachability, the Avaya IP PBX keeps everyone in touch. Get the freedom you want and never miss important business calls.
• Server better. Sell more.
IP Office can give you a customer sales and service centre designed for your needs and budget with all the reporting, IVR and ACD facilities you need. Deliver the personal service that builds sales and loyalty.
• Get Connected.
Talk to Analog & Digital Communications to find out about the various IP Office configurations available to get you going and keep you going with our ongoing service and support packages. See why thousands of South African businesses rely on innovative AVAYA IP PBX solutions.
• The right Choice for You and Your Business
How we communicate is a personal choice and has to match the needs of your business. These needs change depending on whether your employees are working in the office, from a home or branch office, or on the road for example sales and technical staff. With IP Office you can choose from a range of communication tools and applications to meet the above users needs. You can choose from a basic phone to one with all the bells and whistles, connect an IP Phone to the LAN or at home and get all the features you have at the office. IP Office Video Softphone allows you to turn your PC into a video telephone and our wireless solutions provide mobility to roaming users.
• Day to Day Administration
Once your AVAYA IP PBX is up and running, you will be able to benefit from Windows graphical administration tools that simplify day to day tasks like name changes, directory updates and moving extensions.
Some frequently asked questions that may be raised when making decisions about an Avaya IP PBX are set out below to assist in understanding the product further.
• Does my current phone system still give my business what it needs?
If it is based on old TDM technology, probably not. Your competitors will react faster and appear more professional when using an AVAYA IP PBX. IP Office delivers the capabilities that allow you to keep up with the competition.
• Do I need to understand the technology to implement it?
No – IP Office is designed to give you more functionality without making more demands on your resources. Basic windows applications are provided for simple system management tasks, and the rest you can leave to your Avaya Business Partner who will take care of you. As an Avaya Business Partner, Analog & Digital Communications have certified technical and sales staff ready to assist you in the sales, implementation and training stages of the project.
• Does this cost a lot?
Not at all – as IP Office is modular you can grow the solution as you need to, adding users and features as you grow. We also offer easy financing options and with the cost savings available with IP Office, we can help you cut your monthly expenses.
• Is IP PBX technology established and reliable?
With over 150,000 systems deployed worldwide, Avaya IP Office has the track record that you can rely on. Aside from receiving the Internet Telephony “Excellence Award” in 2008 and “What to buy for business” in 2009, customers like you are saving money and enjoying reliability with an AVAYA IP PBX like IP Office.
• How can I save money with IP Office?
a. Reduce conferencing charges by using the “meet me” conferencing bridge which is standard on IP Office systems
b. Reduce local, national, cellular and international call charges by using an internet telephony service provider to route calls. These are provided via Voice over IP SIP lines.
c. Link branch offices, teleworkers and home workers to the head office system and reduce these internal call charges.
d. Drive productivity and allow staff to work from wherever should they not be able to get into the office.
e. Use the technology to reduce real estate costs by allowing certain staff to work from home or from smaller branch locations with the same telephony services as at the head office.
Contact Analog & Digital for more information on the AVAYA IP PBX and other communication solutions to best suit your business.
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