SMALL BUSINESS PBX – DELIVERING VALUE

In today’s highly competitive market, it has become increasingly difficult for Small Business owners to compete with other Small and Large businesses and to remain successful and profitable.

Modern day advances in Voice over IP (VoIP) solutions have paved the way for quick and efficient responsiveness to existing and prospective clients to ensure ultimate customer service & satisfaction resulting in your business being on top of your customers’ contact list.

Better Service & Cost Control

As a Small Business Owner, an important question to ask yourself is how your sales staff or mobile workers can become better connected to your existing and prospective customers in order to supply them with faster, better customer services and most importantly, how you can control costs at the same time.

For instance, when customers call in they usually experience one of two difficulties:

The calls do not get answered quickly and efficiently enough.
The call gets answered, but once transferred, still remains unanswered at the destination it was routed to. Both of these scenarios will most likely cause your prospective customers to hang up the call and try an alternative supplier.

The Auto Attendant Voicemail System immediately answers calls, and allows the caller to choose certain options as set up according to the particular needs of your Company i.e. Business Hours, Sales, Accounts, Office Location, or that the call be transferred to a consultant should the options available not offer a suitable option for the reason for their call.

This valuable service also creates more productive employees with more free time to focus on other areas / interests of work in your company as you will no longer require front line staff that usually spends a significant amount of time routing calls to various departments.

It also eliminates the possibility of an operator routing calls to an incorrect department which could easily cause your customer to become frustrated, end the call and phone the next available supplier in the phonebook.

Accessible wherever you are

Another excellent way of offering your employees flexibility is by the use of IP Phones / Wireless Sets. This enables staff members to access calls from wherever they are - so there will be no more unanswered calls should an employee be away from his / her desk. This is also of great value as calls can easily be transferred back to their desk phone without any interruption, ensuring that calls are effectively attended to and costs are kept to a minimum.

Expanding? Try a Wireless Solution

One of the main issues when considering expansion of your office is that of cabling, as it involves new network points that can be costly. Mitel reduces this barrier and provides a VoIP solution for any size business by utilizing existing Category 5 cabling to run these IP Phones on. You can then connect your PC directly into the back of the phone without any cabling costs.

Further to this, the innovative design of the Mitel Wireless LAN Stand allows you to connect your wired IP Phone to your company or home wireless network. Connecting the WLAN Stand to an IP Phone converts it into an access point, allowing up to six other wireless Mitel IP Phones to operate without cables. The additional 10/100 port on the WLAN Stand means you can still connect your PC to the Phone, giving you wireless data access and even creating your own wireless LAN for small installations.

The Mitel Unified Communications Solutions can be designed to provide business continuity for organizations that needs to ensure 24/7 cover, 365 days a year. By using the WLAN Stand and Mitel Mobility Solutions you can easily set up a wireless voice infrastructure in a temporary facility. This offers your business the continuity and competitiveness it needs allowing your business to excel in today’s competitive market.

WLAN Stand and Teleworking Solutions give you and your employees the ability to erase your Company’s boundaries, freeing your employees from a desktop-bound environment.

Mitel Solutions offer a high level of operating your business successfully and efficiently and promises to become an invaluable asset to your Company.

For more information and expert advice, contact us today.

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