Products |
Voice - Business Telephone Systems |
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Big business communications at small business prices
Businesses around the world rely on Avaya solutions like IP Office - the award-winning communications system that gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management and much more. |
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The Power of an Enterprise-class Communication Solution. The Efficiency of an integrated, single server package.
Avaya Communication Manager® Express is a complete midsize business communications solution that integrates powerful applications into an affordable package that’s simple to manage and use. |
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Add Feature Rich IP Telephony & Advanced Applications to your Corporate Network
MITEL believe the true promise of convergence is at the user desktop, and they’ve built the Mitel 3300 ICP to deliver. |
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Sophisticated Communication Made Simple
With the speed and intensity of business constantly on the rise, just keeping up with your competitors is hard enough. To grow and become more profitable, you need to find ways to get more done in less time. The key to meeting this challenge is more effective communication between your staff, customers and partners. |
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Phone Systems for Small Companies
Do you manage a legal practice, or run a workshop? Are you perhaps a doctor or do you manage a production company? Do you have a large number of customers, whom you know only over the phone? Are you always on call for your patients or are you constantly in phone contact with your suppliers? If this is the case, you need a powerful telephone system that is future-proof, and that can be adapted perfectly to suit the size of your company. With HiPath 1100, offers you the right solution. |
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Quality in Customer Support is crucial to the success of your business.
As a consequence, your customers’ ability to reach you is vital. And your telephone is your main communications tool. You are looking for an efficient solution that is sufficiently flexible to grow with your company |
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Video – Video Conferencing Solutions |
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Videoconferencing makes sound business sense. Colleagues can see and hear each other, work together and really communicate, wherever they are in the world. So if it’s such a great idea, why is it only now that it’s really taking off? And what are the five good reasons why videoconferencing should become an indispensable tool for your business?A few years ago, videoconferencing was considered a poor substitute for attending a meeting: its complexity, grainy pictures and variable sound quality all contrived to persuade businesses it wasn’t for them. In recent years, technology has made rapid and impressive progress. Now videoconferencing with Sony is accessible and affordable, ensuring highly effective communications not only for conferences, but also for one-to-one meetings, remote interviewing, training, and many other applications in healthcare, education, government, justice and businesses of all sizes. |
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Network Services |
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Microsoft Small Business Server |
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Designed and priced for small businesses with up to 75 users, Windows Small Business Server 2011 Standard delivers enterprise-class server technology in an affordable, all-in-one solution. |
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Analog& Digital supply, install and maintain various networking products all from best of breed vendors. |
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Analog & Digital Communications have two full time cabling teams that specialize in voice and data cable infrastructure solutions.Our services include design, projecting and implementation of small to large cable networks. We provide the above for Greenfield sites, re-cabling of existing buildings, and once off cable points and augmentations. Our Voice and Data cabling services include the following: |
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Using WiFi technology, Analog & Digital Communications offer wireless networks for both Local and Wide Area Network connectivity.As a voice and video communications company, our focus is on providing wireless networks capable of providing a high level of Quality of Service as required for these real time dependant services. Our wireless LAN solutions include: |
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Vulani is a cost effective small business server, ideal for small to medium size business. The server is Linux based and offers a web based management utility for the office administrator to manage users, permissions, reporting and file sharing. The server is easy to install, manages all your backups and while the hardware requirements are not like those of a Microsoft alternative, it is extremely reliable. |
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Applications |
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The best solution for Small to Medium size voice logging requirements
After years of computer telephony and internet technical experiences, DSG is proud to bring you the InterLogger IL-5000. Adopting Network capability, IL-5000 breaks the boundary of traditional PC-based loggers, connecting the administrator and multiple recording sites while using the client-server structure, taking call logging to new level. With the powerful remote InterLogger Console, Periodical Self-Diagnose features, flexible search, retrieval and playback, IL-5000 is the best Quality Assurance/Control solution for your business. |
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Integrated Voice Logging for IP Office
Many businesses record interactions with customers, suppliers and other third parties. These interactions include enormous amounts of valuable information and insight that, if made easily available to the right people in your business, can help you improve the service you offer to your customers while improving operational efficiency and business effectiveness. |
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Call Reports to your “InBox”
As business becomes more and more competitive, the need for accurate data concerning day to day expenses generated via the phone, fax, printers or internet usage become key to running a cost effective and efficient operation. But running reports and trying to gather this information from various sources can also mean a headache at the end of the month and all too often the old TMS system has stopped working halfway through the month? No Data! No Reports! No way of managing these costs! A&D have taken away the headache and introduced managed VSA to help. |
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Communication Costs no longer stem solely from Telephony Use...
In the quest to improve your customers contact experience with your organisation, it is imperative that you have the correct tools available to immediately evaluate the performance and effectiveness of your most mission-critical resources.
Even as companies implement tougher and more detailed policies for the use and control of phones, faxes, e-mail, and other communications tools, many suspect that abuse of these resources remains a problem. Just as access to these tools can enhance productivity, they can just as easily detract from it. |
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MAN 3000—What is it?
The Man3000 Telephone Information Software provides a complete solution to the problem of controlling your Telephone Overheads. With more than 100 000 Systems in the field, and in 19 different countries, the Man3000 systems is your first choice for Telephone Information Software. |
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IVR—What is it?
Built on the AVAYA IP OFFICE Platform, The Avaya Voicemail Pro Manager provides the ability to construct powerful interactive systems based upon DTMF telephone key entry. As a caller passes through any part of a defined call flow the system is capable of interacting with most third party databases through the use of the standards based ADO interface (ActiveX data objects). The system is capable of retrieving information from a database and writing information into databases. The result of this is that powerful Interactive Voice Response systems (IVR) can be designed to specifically meet the requirements of the business and the customer experience that is required. |
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Sometimes companies can be overwhelmed with the challenge of delivering customer service. Often calls and e-mails come in and there are not enough people to handle them. Callers are left on hold or are transferred from one person to another. E-mails pile up unanswered. Customers feel they are not known even though they may be very important customers. |
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Carriers – Next Generation Service Providers |
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Your business can benefit from least cost call routing to national, international and cell numbers by routing these calls over an ADSL, Diginet, Wireless or Metroconnect line using voice over IP. We can integrate most PABX systems to support this, and our modern IP Communications systems are ready to support this right now. If you have remote branches, they can talk at no charge, and you will also have a 087 number for your VoIP service which can be dialed from Telkom lines. The PABX can make the decision as to how best to route calls to maximize on your savings and to overflow to the next best route should the VoIP service be busy or unavailable. Our solutions also offer online billing to check your account and calls are updated in real time. 087 Lines are able to register directly with our VoIP PBX systems including the Avaya IP Office and Mitel 3300 systems. |
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