IVR

Analog and Digital are proud to announce the release of our Cost Effective IVR (Interactive Voice Response) solution.

IVR—What is it?

Built on the AVAYA IP OFFICE Platform, The Avaya Voicemail Pro Manager provides the ability to construct powerful interactive systems based upon DTMF telephone key entry. As a caller passes through any part of a defined call flow the system is capable of interacting with most third party databases through the use of the standards based ADO interface (ActiveX data objects). The system is capable of retrieving information from a database and writing information into databases. The result of this is that powerful Interactive Voice Response systems (IVR) can be designed to specifically meet the requirements of the business and the customer experience that is required.

Example interactive systems that can be built as a result of these facilities include: Information Bulletin Boards, order taking and order processing systems, front end systems to Help Desks/Support Desks, Contact Centres, secure access to information through PIN checking, survey systems, remote time sheet management, etc.

To further enhance the database facility, Text To Speech facilities can also be licensed. TTS facilities can enhance the callers experience by allowing the system to read back to them any information that
has been captured from a database.

Through our partnerships, we are able to integrate into most types of databases including Oracle and Microsoft SQL. This solution is fully scalable and will support up to 30 simultaneous calls and 30 Text to speech channels.