Applications - TMS

Managed VSA Call Accounting

Call Reports to your “InBox”

As business becomes more and more competitive, the need for accurate data concerning day to day expenses generated via the phone, fax, printers or internet usage become key to running a cost effective and efficient operation.  But running reports and trying to gather this information from various sources can also mean a headache at the end of the month and all too often the old TMS system has stopped working  halfway through the month? No Data! No Reports! No way of managing these costs! A&D have taken away the headache and introduced managed VSA to help. 

Managed VSA Call Accounting—What is it?

We take the raw call information from your telephone system and email it back to our server, where we process the call data, cost it at the correct rates and archive it into our SQL database.  Then we set it to generate weekly and monthly call reports which get emailed to you and your management team (If required).  We take care of your data for 12 months and make sure the cost codes are correct and that the data is backed up.  We also know if you are not generating any call data within 12 hours and are able to get this problem resolved so that at the end of the week you are not missing call data.

 Summary of Services

 We send you 4 x weekly and 1 x monthly detailed and/or summarised reports to your email inbox
 We keep all Carrier cost codes centrally updated
 We update your users’ moves and changes every month and reprocess calls accordingly
 We back up your call data for up to 12 months
 We generate your reports on demand when you need them out of your schedule
 We Advise in 1 day if we are not getting call data
 We can send your report in various formats including PDF, Excel, CSV and others
 We append a graphical legend to allow more information per page of the report
 We report Per User and not per device, which may include a person’s desk phone, cordless phone and pin code, all these are assigned to a single person for ease of analysis

VSA RAMpage

Communication Costs no longer stem solely from Telephony Use...

In the quest to improve your customers contact experience with your organisation, it is imperative that you have the correct tools available to immediately evaluate the performance and effectiveness of your most mission-critical resources.
Even as companies implement tougher and more detailed policies for the use and control of phones, faxes, e-mail, and other communications tools, many suspect that abuse of these resources remains a problem. Just as access to these tools can enhance productivity, they can just as easily detract from it.

VSA RAMpage—What is it?

VSA RAMpage is a unique product offering whereby all your business resources can be monitored centrally by means of a single directory of users and contacts, thus empowering your organisational managers to make the right decisions to improve employee productivity, optimise usage of resources, and control and allocate costs.

Features

Call Accounting	Increase revenue
Improve customer service and satisfaction	Reduce risk
Make more informed decisions	Better understand customers and employees
Improve employee training and coaching

MAN 3000

MAN 3000—What is it?

The Man3000 Telephone Information Software provides a complete solution to the problem of controlling your Telephone Overheads. With more than 100 000 Systems in the field, and in 19 different countries, the Man3000 systems is your first choice for Telephone Information Software.

Main Features

Multi User.
Reliable Flexible and Instant Reports.
Exporting of Reports to Acrobat, Excel/CSV, Text File and Word, HTML, JPG, TIF, BMP and GIF.
Emailing of Reports via Microsoft Outlook 2000 utilising Acrobat, Excel, Text File and Word .
Automatic Scheduling of all Reports Emailing, Printing, Save to File.
Automatic Emailing or SMS of Unauthorized Calls.
Multiple level password protection.
Unlimited Database Size.
Multiple Carries (i.e. Telkom, MTN, Vodacom, Cell C, VOIP, etc.)
Budget for Extensions with Notifications.
Auto Barring-PABX Dependant.

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