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Analog & Digital Communications have two full time cabling teams that specialize in voice and data cable infrastructure solutions.
Our services include design, projecting and implementation of small to large cable networks. We provide the above for Greenfield sites, re-cabling of existing buildings, and once off cable points and augmentations. Our Voice and Data cabling services include the following: |
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Using WiFi technology, Analog & Digital Communications offer wireless networks for both Local and Wide Area Network connectivity.As a voice and video communications company, our focus is on providing wireless networks capable of providing a high level of Quality of Service as required for these real time dependant services. |
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Analog & Digital Communications have built up a proud reputation for offering exceptional service in the ICT sector. Communication systems should work for you, so they may require minor changes, tweaks and toggles as your business changes, grows or reshapes. Similarly when something goes wrong, you need it sorted…and FAST! For that reason, we have developed a range of Service Maintenance Agreements to offer you peace of mind that these things are taken care of. |
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Our technical support is available for remote support, and they are able to connect to most systems via the internet or a dial in facility. We are able to resolve about 70% of calls this way, saving our clients time and money in getting their queries or problems fixed without a visit by a technician. |
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Analog & Digital Communications employ a full time trainer and client liaison representative. This function is very important to us as the trainer helps our customers to get the most use out of our solutions and systems. Our trainer is experienced, professional, efficient and conversant in the systems we provide. We want our customers to benefit from all the features provided and to use them to their full potential; that way we can help improve your business efficiency and customer service. |
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Analog & Digital Communications have seven technical staff in Durban, three in JHB and one in Capetown available to support our multinational client base. All technicians are cross trained to provide support on all products we supply. Each technician is also a specialist of a particular Brand, and is there to offer advanced 2nd and 3rd line support should it be required. |
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Analog& Digital offer a helpdesk facility for customers to log fault requests, receive a reference number which will allow them to get updates on the progress of their fault. We offer full remote desktop support and onsite assistance where required by accredited technicians. Our network services server and desktop support is currently limited to the greater Durban area. |
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Managed VSA Call Accounting - As business becomes more and more competitive, the need for accurate data concerning day to day expenses generated via the phone, fax, printers or internet usage become key to running a cost effective and efficient operation. |
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