Analog & Digital Communications have built up a proud reputation for offering exceptional service in the ICT sector. Communication systems should work for you, so they may require minor changes, tweaks and toggles as your business changes, grows or reshapes. Similarly when something goes wrong, you need it sorted…and FAST! For that reason, we have developed a range of Service Maintenance Agreements to offer you peace of mind that these things are taken care of.
A Service Level Agreement to fit in with your hours of business Hardware support in case of failure Software support for bugs and new release upgrades Onsite and remote technical support Access to product certified technicians Access to our helpdesk Access to training assistance and soft materials Cable network repair A monthly FOC configuration change on or off site Telephone Management Cost Code Updates Access to Telkom / Carrier liason for applications, moves and changes A sales account manager to keep you up to speed with product development
As PABX systems reach their manufacturer “end of life”, we are able to continue supporting them into the future by making sure we have access to spares and the expertise required to continue to service them. For this reason we continue to offer support on the following products, all of which appear on our ICASA LMO license.
AVAYA IP OFFICE MITEL Communications Director (3300 ICP) MITEL 1000 NEC XN120 NEC S8100 SIEMENS 3500 SIEMENS 1120/50
AVAYA / SDX INDeX HYMAX 32/128 LG GDK 100/300/FPII SIEMENS HICOM 120/130 NEC 24/96 KIRK DECT 500/1500
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